Visitor
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1 Message
Increase in phone bills
We were initially paying $60.01, now we got a new billing statement of $100.19 and we want to know why the sudden increase? Please reply to us by email: [Edited: "Personal Information"]
Visitor
•
1 Message
We were initially paying $60.01, now we got a new billing statement of $100.19 and we want to know why the sudden increase? Please reply to us by email: [Edited: "Personal Information"]
XfinityMatthew
Official Employee
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2K Messages
8 days ago
Hello @user_6h9a8h Thanks for reaching out to us here on Xfinity Forums. Based off that price increase it appears your promotion most likely ended. We'd be happy to check what other deals are available to you to start fresh on a new deal. Please send us a direct message with your full name and the service address and we can look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
How to: Direct messaging withing the forum.
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