Skip to main content
user_ince76
1st Topic

3 Messages

Wednesday, May 29th, 2024

Closed

Increase in monthly internet bill

My bill for internet services increased this month without explanation.  What is the reason for this and what other alternatives are available?

Question

 • 

Updated 

1 year ago

76

2

0

Oldest First
Selected Oldest First
EG

Expert

 • 

113.4K Messages

1 year ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

0

0

XfinityMarcus

Official Employee

 • 

1.8K Messages

1 year ago

As a consumer myself, the importance of a stable internet bill does not escape me user_ince76. Are you looking at the online version of your bill in PDF form or the physical copy? Or, are you simply just looking at your account reflecting the total?

4

0

user_ince76

3 Messages

looking at the online version

1 year ago

0

XfinityMarcus

Official Employee

 • 

1.8K Messages

user_ince76 are you able to see the previous months statement as well?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_ince76

3 Messages

yes.  The promotional discount decreased.  Why and what alternatives are there?

1 year ago

0

CCSheila

Retired Employee

 • 

1.1K Messages

 

user_ince76 Ahh! Seems your term offer must have expired and your discount rolled off. No worries, we always have options and I am happy to review these with you. 

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

 

1 year ago

0

forum icon

New to the Community?

Start Here