U

Wednesday, May 29th, 2024 7:40 PM

Increase in monthly internet bill

My bill for internet services increased this month without explanation.  What is the reason for this and what other alternatives are available?

Expert

 • 

104.6K Messages

2 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

 • 

647 Messages

2 months ago

As a consumer myself, the importance of a stable internet bill does not escape me user_ince76. Are you looking at the online version of your bill in PDF form or the physical copy? Or, are you simply just looking at your account reflecting the total?

3 Messages

looking at the online version

Official Employee

 • 

647 Messages

user_ince76 are you able to see the previous months statement as well?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 Messages

yes.  The promotional discount decreased.  Why and what alternatives are there?

Official Employee

 • 

763 Messages

 

user_ince76 Ahh! Seems your term offer must have expired and your discount rolled off. No worries, we always have options and I am happy to review these with you. 

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here