user_fs15cq thank you for using the Xfinity Community Forums page to reach out today. I understand that your bill was much higher than anticipated, so let's see what exactly is causing the discrepancy.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
XfinityMarcus
Official Employee
•
2.2K Messages
2 hours ago
user_fs15cq thank you for using the Xfinity Community Forums page to reach out today. I understand that your bill was much higher than anticipated, so let's see what exactly is causing the discrepancy.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
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