user_t85wjc Thank you for reaching out and bringing this to our attention. I know unexpected changes to your monthly bill can be frustrating, and I'd be happy to take a closer look to see what caused the increase and review your account with you. When you have a moment, please send us a Direct Message with your full name and service address. Once I have that information, I'll review the billing details, compare your recent statements, and help explain any changes that may have impacted your monthly rate.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
XfinityChristy
Official Employee
•
3.2K Messages
1 hour ago
How to Send Us a Direct Message:
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
I look forward to assisting you and getting some answers for you.
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