user_9da2hh first and foremost thank you for reaching out to us, so we can assist you with your billing related concerns. I know firsthand how important it is to maintain a bill that is within your budget and would be happy to check on what caused this change for you. Have you already reviewed the breakdown of your billing statement on the PDF version?
user_9da2hh you are right about that, it would be off if there was no notification provided. If the bill increased as a result of a previous promotional offer ending, this is something that would usually be listed on your billing statement. The best way to know for sure would be getting your account pulled up so we can review the bill together. Can you send me a direct message with your full name and complete service address to get started on this?
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Messaging" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
My bill has done the same. It's up $26 dollars this month, and up $50+ over 3 months ago. Absolutely no notice and no explanation, even when I've gone in person to the offices. Its ridiculous. I'm shopping other providers as this is an insane unannounced change...
This can happen when there is an expiring promotion which will usually be listed on the statement the month before this takes place to give you time to make any changes if necessary. Another reason may be data usage. To be sure, and help with your billing concerns, please send us a direct message with your full name and service address to get started.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
•
107.6K Messages
2 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityMarcus
Official Employee
•
1.1K Messages
2 months ago
user_9da2hh first and foremost thank you for reaching out to us, so we can assist you with your billing related concerns. I know firsthand how important it is to maintain a bill that is within your budget and would be happy to check on what caused this change for you. Have you already reviewed the breakdown of your billing statement on the PDF version?
4
0