1 Message
Incorrectly sent to collections
I was told a month ago that I was not going to have to pay the 186 dollars that Xfinity claimed I owed. I signed up for internet in Feb this year and 4 months later I still did not have acess to the internet, and was told that if I wanted Xfinity I was going to have to pay $4723.00 dollars for installation of lines. I was told to just return my equipment by the tech that came out to do my installation the end and again by another tech the third time. a month later I received a email from the comcast construction crew with a cost of $9000.00 and my part would be $4723.00. They said I had contract canalation fee, but I never received internet. All I had was a device and they were charging me for internet that I never received.
XfinityRoberto
Official Employee
•
1.5K Messages
3 months ago
Hello and welcome to Comcast @user_h377a5. Thank you so much for reaching out to us about your account concerns. You are in the right place and we would like to take a look at this for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Let me know if you have any questions.
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