Incorrectly sent to COLLECTIONS

So I opened my mail today and found that Xfinity, possibly the WORST customer service company in the world, sent me to collections. I have had nothing but problems with these guys from the day I moved from Seattle back to my home in Bonney Lake. I took posession of my home after my X moved out and decided to set up a security system with them. They came out, installed it, and it looked great..... at least when I left for work after the install was done. I got home and it didn't work. I spent hours on the phone trying to explain to some sorry soul who barely spoke English and couldn't deviate from a script that the xfinity app (the way they tell you to access help) just gave me error after error message. No help here! After each subsequent supervisor put me on hold, some front line customer service rep would pick up the phone and I had to start OVER.... explaining it all again... and again... so I drive to an Xfinity store and explain the problem. This supervisor tells me in confidence that these types of problems happen all the time when people transfer servcie to a new address. So the answer is to close this account, and open a new one. She enlists a branch manager to have me sign a new contract. Same services. They will have to send another intallation team to sync the security system to my new account number. I would get a call in a few days to set it up. 2 weeks later... no call. I call asking when this will get done, and they say tomorrow. They no show. I go BACK to the branch asking [Edited: "Language"]..... They apologize and get an appointment set up. They send a crew out and actually get it working! I was so happy!!!! Until a few weeks later I get a bill for $949.01. [Edited: "Language"]!!!!! I call the billing number, they pull my account and say they don't see that bill anyplace, explain it must be fraud, and if my card on file was charge (which it was) to reject the charge as fraud. DONE! Took care of that. BUT yet again... a week later, I get a call from who else... XFINITY trying to collect the debt. This person explains that it was an old account. Sure enough, I go back to the bill I received before and it WAS an old account. After I tell this person about the new account and that this bill to cancel services is NOT right, they AGREE! They put me on hold to get a supervisor to fix this. Then a new person picks up the line that barely speaks english and is following a script as though I just called in. Has no idea about the prior conversation. I hang up. Decide to drive into a store again, this time with the bill in my hand. The store manager looks at all of it and says, yes, this was an error. I have a new account and should have never been billed for early termination or equipment charges. THANK YOU.... someone finally gets it! They send an email to someone at corporate that can "resolve" the issue and tell me to ignore the bill. 3 weeks later... another PAST DUE bill shows up in the mail. Same thing, yet again. I think, ok... maybe the lines of communication have not yet resolved themselves. They said ignore it, that's what I will do. Now I am here online talking with Dhruv. But only because Anil couldn't help me after reading all the notes. Wait a minute though... I was transfered to Anil after Daphne couldn't help me. Anyone want to take bets on how long I will be online doing this tonight? Who is next?