Visitor
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4 Messages
Incorrectly Charged for Peacock for 10 Months and Counting....
I've tried countless times to cancel any and all Peacock plans included in my Xfinity internet deals, but I have still been incorrectly charged $13.99 per month, every month for 10 months now. I originally signed a 24 month contract back in the fall of 2024, but the customer service chat has now gotten me to sign a new contract twice. Both times they promised it would fix the Peacock billing issue. Both times nothing has changed, except now instead of being 10 months in to a 24 month contract, I'm only now 2 or 3 months in with the same issue. I don't have a Peacock account. Peacock has confirmed this 3 times. I even submitted and was granted a request to NBC Universal's privacy team to have all my data deleted from their records. How am I still being charged for Peacock? If you're going to continue to charge me $13.99/month at least tell me what the email and password are, because neither Peacock nor I have any clue. I even get monthly emails from Xfinity reminding me to finish setting up my "free" Peacock account. Why is this happening and why after almost a year can no one help me?
XfinityShawn
Official Employee
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1.9K Messages
3 months ago
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_tmpbkv
Visitor
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4 Messages
2 months ago
Just as an update, this issue is still not solved. I've been told I have a ticket open with an advanced support team and still not have been contacted. My upcoming bill is still charging me for a Peacock account I do not have.
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