1 Message
Incorrect Upcoming Charges for October 30–November 29 Billing Cycle
Dear Xfinity Support,
I am writing to address an issue regarding my upcoming bill. I recently returned the Xfinity modem and switched to using my own device. While I understand that Xfinity does not prorate charges, I am due to pay my regular $84 for the next billing cycle.
However, my upcoming charges for the period from October 30 to November 29 show a total of -$94.27, which still seems to reflect bills from my previous plan, even though I have changed my services. I believe this includes charges that should no longer apply due to my switch in equipment and plan.
Could you please review and correct this error?
Thank you for your assistance.
EG
Expert
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106.6K Messages
18 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJoe
Official Employee
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513 Messages
18 days ago
Good morning, @user_fv5fl1 thank you for your post. We would be happy to review your account and address any billing concerns.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityAdrienne
Official Employee
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830 Messages
18 days ago
I am happy we were able to clarify the billing concerns with you today, @user_fv5fl1! I know billing can be a bit confusing after we change the services within the middle of the billing cycle, but we are happy to help anytime. Have a wonderful rest of your day!
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