Visitor
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1 Message
Incorrect Prorated Refund for Cancelled Service
My monthly billing cycle ends on the 19th of each month.
I paid my full monthly bill of $65.99 on April 20th for the service period of April 20th through May 19th.
I cancelled my service on April 21st, but the current refund calculation of $22 only covers the period from April 21st to April 30th.
Since the service was only active for two days of the current billing cycle, I should receive a prorated refund for the remaining unused days through May 19th.
Please adjust the final statement to reflect the full credit owed for the service period I pre-paid but did not use.
Accepted Solution
XfinityJustinC
Official Employee
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2.3K Messages
2 hours ago
Hello, @user_s8qvt3 thank you for reaching out over Xfinity Forums today. I completely understand wanting to have the prorated charges looked into further if the final billing date was supposed to be 4/21, and based on the information you provided sounds like 4/30 was the end billing date used. Since I'll need to gather some information that we don't want here in our public conversation.
Could you please send our team a direct message with your full name and full address?
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