Visitor
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1 Message
incorrect past due bill
I paid my bill on time on 5/10 and received two notices that I owe compounded fees totalling over $100 and that my service will be disconnected. This is shocking and an error. My credit score has been affected.
How do I speak to a representative and resolve this?
Thanks,
Susan
EG
Expert
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111K Messages
1 day ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaf
Official Employee
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995 Messages
1 day ago
Good morning @user_hdmzgl, and thanks for taking the time to post about your incorrect past due balance. If you could send our team a direct message with your full name and full address, we can look into what happened to cause it.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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