Visitor
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6 Messages
Incorrect Name On Statements
I have asked this to be corrected before, possibly more than once, and it has not been. My last name is incorrect on my statements and it needs to be changed.
Visitor
•
6 Messages
I have asked this to be corrected before, possibly more than once, and it has not been. My last name is incorrect on my statements and it needs to be changed.
XfinityMarcus
Official Employee
•
2K Messages
7 hours ago
user_34e194 thank you for using the Xfinity Community Forums page to reach out regarding the names listed on your statements being incorrect. I would be happy to assist you in getting that fixed. Please send over a direct message with your full name and complete service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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