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user_7127ku
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Visitor

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8 Messages

Tuesday, August 4th, 2026 4:33 PM

Incorrect monthly rate applied to my account

Hello,

Last month, I contacted your team to discuss a new plan that would take effect this month.

After agreeing on the new monthly rate, I accepted the plan.

However, I recently found that the agreed plan and rate were not applied to my account, and I was charged a higher monthly amount instead.

Could you please review my account, apply the plan and rate that were agreed upon last month, and credit any difference caused by the incorrect charge?

I would also appreciate written confirmation once the correction has been completed.

Thank you for your assistance.

Best regards,

Question

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Updated 

7 days ago

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XfinityChristy

Official Employee

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3K Messages

7 days ago

@user_7127ku Thank you for reaching out and bringing this to our attention. I can certainly understand how frustrating it would be if the plan and rate you agreed to were not reflected on your bill. I'd be happy to take a closer look at the account and see how I can best help. Please send us a Direct Message with your full name and service address, and we'll review the details with you.

We look forward to assisting you!

 

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