Visitor
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1 Message
Incorrect Internet Bill Amount
I am writing regarding a billing discrepancy and a multi-product promotion that was promised to me when I upgraded my services, which has not yet been applied correctly. On September 12, 2026, I spoke with an Xfinity live chat agent (Agent Gauri) to update my home internet plan. During our conversation, the agent explicitly offered a multi-product discount for bundling my internet and mobile accounts. The agent stated that both accounts would receive a $10 discount per month. Relying on this explicit promise, I took the touble to port over my mobile line to Xfinity Mobile. However, my current internet bill is not showing the discount. I've contacted Xfinity customer service via chat for twice, but the agents said it was only for the mobile service and refused to honor it for my internet bill. This is very disappointing. Please honor the multi-product discount promised by your agent for both services, and adjust my account and billing to reflect the correct monthly internet rate. Thank you for your prompt assistance in resolving this.
XfinityCarolyn
Official Employee
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491 Messages
8 hours ago
@hushvip, I can certainly understand your frustration. If you agreed to move your mobile line after being told that bundling the services would provide a $10 monthly discount on both accounts, it makes sense that you would expect to see that reflected on your Internet bill. I’d be happy to review the account and promotional details further to help clarify the discrepancy and determine what can be done to resolve it.
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