Visitor
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1 Message
Incorrect Final Bill After Cancellation
Hello,
I had previously prepaid for Internet through October 10th on my previous monthly bill. As my contract was ending and I had no other affordable options through Xfinity, I cancelled my service in person in an Xfinity store on October 5th. Now I am receiving a bill for $48. I thought that I would receive money back for cancelling my plan early. Could someone please help me understand why I am receiving this bill and help remove this final charge? Thanks
XfinityJon
Official Employee
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1.9K Messages
22 minutes ago
Good afternoon user_sb19ym. You have reached the right team. I will be more than happy to look into this for you. I will need some additional information in order to do so.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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