Visitor
•
1 Message
Incorrect final bill after cancellation
I disconnected my service on August 15 and was told by Xfinity that my final prorated balance would be approximately $18, but I am now being billed about $40. I need assistance reviewing and correcting my final bill.
[Edited: "Personal Information"]
XfinityEva
Official Employee
•
2.6K Messages
5 hours ago
Hi @user_hakif8 thank you for taking the time to contact us about your final billing. We understand higher than expected bills can be concerning. Your final billing will reflect the dates billed in your billing cycle, and unreturned equipment fees, and/or an early termination fee. We can help you identify if any of these were added and you can also check on your statement on page 3 for any one time charges.
To check here, please send us a direct message with your full name and the address where you had the service.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link
How to direct message within the forum
0
0