1 Message
Incorrect Equipment Charge on My Bill – Request for Refund/Adjustment
I am reaching out regarding an incorrect equipment charge of $15 that has been applied to my last three bills. As per my agreement, I was given 24 months of free equipment usage, which is set to complete only in June.
Additionally, I returned the equipment on 02/09 at a nearby Xfinity store. Given this, I kindly request a refund for the past three months of charges or an adjustment in the upcoming bills. Please review my account and confirm the resolution.
Looking forward to your prompt assistance
XfinityJamesC
Official Employee
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2.1K Messages
2 months ago
Greetings, @muthubabu! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these equipment charges. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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