Visitor
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2 Messages
Incorrect credit card expiration date
-Why am I receiving an email stating my autopay credit card will expire when MyAccount shows 2027?
-Today is May 24, 2022, my new expiration date, cca (same credit card number) was updated April 25, 2022, 30 days ago.
-Update process did require me to remove old card and reenter all new card information, and update all other support fields.
-Have all update emails from comcast for April 25th, and snapshots of MyAccount showing the correct information as of May 23, 2022.
-Since my new card was activated on the April 25th, and I have gone through a payment date of the 8th, that the correct
information is being used, but that requires a degree of trust with Comcast, since email suggests an old data repository exists somewhere.
-Requesting confirmation that the correct data is being used by autopay, and explanation of what data repository the email is being generated from.
Thank you
Accepted Solution
user_caf1a2
Visitor
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2 Messages
3 years ago
Customer service rep confirmed correct information was established and used previously, and the issue was with comcast.
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CCDaisy
Problem Solver
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127 Messages
3 years ago
@user_caf1a2 hello, we can fully understand your concerns with the autopay and the information you are receiving about the card's expiration date on file. To look into this further I would need full access to the account. Can you send a Direct Message with your full name and address to get started?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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