2 Messages
Incorrect Collections Report Despite $0 Balance
Hello Xfinity Support,
I recently discovered that my account was sent to collections even though I owe nothing. I contacted Xfinity Support, and after reviewing my account, they confirmed that my balance is $0 and that the collections report was an error. They assured me that they would remove the collections from my credit report and that I would receive an email confirmation within an hour.
However, I never received any email, and the issue remains unresolved. This is affecting my financial records, and I need immediate action to correct this mistake.
Here are the key details of my case:
- Xfinity agents confirmed my balance is $0
- They promised to remove the collection and send a confirmation email (which never arrived)
- This error is negatively impacting my financial records
I need Xfinity to remove this incorrect collection entry immediately and provide written confirmation. If this is not resolved soon, I will have to escalate the matter by filing a dispute with credit bureaus.
Please advise on how this can be resolved as soon as possible.
Thank you.
XfinityJamesC
Official Employee
•
2.1K Messages
2 months ago
Greetings, @user_023ep8! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you received a collection notice after being told your account had a $0.00 balance, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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