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user_denbqr
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Wednesday, August 12th, 2026 11:56 PM

Incorrect charges

I was billed 194 dollars instead of 70. During a 90-minute chat, I was repeatedly asked for information already on my account, transferred without context, and had to start over multiple times. This process wasted my time and didn’t resolve the issue. I need confirmation of the correct 70 dollar charge, a clear explanation for the overcharge, prompt correction, and a process that doesn’t force customers to repeat thems

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Updated 

7 hours ago

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XfinityMarcus

Official Employee

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2.3K Messages

7 hours ago

user_denbqr thank you for using the Xfinity Community Forums page to reach out today. Let's get your billing corrected together and see what caused the discrepancy. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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