Hi there, @user_ptweh9 Thank you for reaching out. I’m so sorry to hear about the unexpected $100 charge I completely understand how frustrating that must be, especially when you were told installation would be free. You came to the right place for assistance. Let’s get this looked into right away. Can you please send me a DM with your full first and last name along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
EG
Expert
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114.3K Messages
7 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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2.6K Messages
7 hours ago
Hi there, @user_ptweh9 Thank you for reaching out. I’m so sorry to hear about the unexpected $100 charge I completely understand how frustrating that must be, especially when you were told installation would be free. You came to the right place for assistance. Let’s get this looked into right away. Can you please send me a DM with your full first and last name along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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