Visitor
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1 Message
Incorrect charges
I have been contacting Xfinity since July 2024 about being charged over $1000 after I had already cancelled my services and moved. I do not owe you. Ive spoken with countless reps who said this would be resolved and it has not. Just fix it! Its August 2025!
XfinityKei
Official Employee
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1.8K Messages
20 days ago
@user_d13tc7 I’m sorry to hear of your ongoing billing concerns. I can resolve this for you. Can you please direct message me your first and last name along with your full service address so that I can assist you further.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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