Visitor
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2 Messages
Incorrect billing
I moved 4/28 and cancelled my service. Since then, xfinity has been continuing to bill me, and also bill the new resident under their separate account. Xfinity is double billing for services, and I would like a refund for my portion. I called again 2 weeks ago to stop the billing on my account, and despite confirmatory emails I continue to be billed. The xfinity webpage will not allow me to remove my payment method. This is criminal. I have spent in excess of 90 minutes on calls, with disconnect and account cancellation promised, yet I am still be billed. How do I receive a refund for all charges post April 28, 2026.
EG
Expert
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119.9K Messages
8 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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3K Messages
8 hours ago
Thank you for reaching out here about that billing problem. I am sorry that you have had that experience after your disconnect, and I will be happy to look further into that for you. In order for me to access your billing information I will have to ask you to send me a direct message with the full name and complete address on that service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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