Visitor
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6 Messages
Incorrect billing
I spent HOURS yesterday, supposedly to correct this issue. Not to mention there is NOT a $128 credit as I was told yesterday; nor have the billing errors been changed, or a refund issued for the almost 6 months I've been being charged for devices improperly. Apparently ALL bc I began the upgrade online, my 1 kid wanted a different model and it was concluded in store. Ironically, we only did this to finish IN STORE, because that WAS supposed to prevent the EXACT issue that I’m still trying to fix, 6 months later… As well as after $788.22 of overcharges… I’ll be lucky to recoup my losses I’m sure; but it’s a real shame that the average consumer isn’t able to insist on repayment of due money with current interest rates applied; like any regular consumer would wind up responsible for.
I only even had one of the several “representatives” actually even help me by confirming what even caused the account to never have been synced, so the ‘deal’ I was agreeing to, never even stayed on the account. Somehow, because of the 1 phone getting processed ‘In-store’ that’s why none of the device chat have been accurate. They were treated like routine, phones with balances that got upgraded. When none of my devices had an outstanding balance, in fact, three of them were already owned phones, that I transferred over!
Plus I’ve been a customer of Comcast, technically since I was a kid, so add 18-19 years; but I’ve been a customer myself since 1999…. So if I have billing issues; I’d hazard to say, anyone else, should expect them.
XfinityJustinC
Official Employee
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2.5K Messages
2 months ago
Hello, @user_k90d2q thank you for reaching out over Xfinity Forums. This isn't the experience we want you to have, and understand how this has been frustrating if you've been trying to get the billing/promotion correction for the past 6 months. Our options are limited with Xfinity Mobile, but we partner with an great Xfinity Mobile executive team and sounds like they may need to be looped in here to get this corrected.
From experience, I have seen it can take a day or 2 to update the account information online. Did you by chance receive an email regarding the credit that was going to be applied to the account?
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user_k90d2q
Visitor
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6 Messages
22 days ago
I’m in Turnersville, being told someone marked 2 of my returns as not received??? They just saw the photo of the boxes at USPS; and NO ONE told anyone??? [Edited: "Inappropriate Language"]
(edited)
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