Visitor
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1 Message
Incorrect billing
For months now I've been incorrectly billed for equipment I do not, and have never had. I haven't had the time to see how long this has been going on but far too long is most likely. It seems like this is a common thing that many people are getting hit with.
Below is the charge ive been receiving that i want a full refund for for all previous charges.
Digital Converter
$11.85
This Equipment is Inactive, to Avoid Future Charges Please Return The Equipment to your Nearest Service Center.
XfinityNatalie
Official Employee
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303 Messages
5 hours ago
Hey there user_8nfl9k! I appreciate you taking the time out of your weekend to bring these unexpected equipment return charges to our attention. We will definitely investigate this further for you to ensure this issue is fully rectified. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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