Incorrect Billing

Hello, I have been told by 3 agents that I will be paying a certain amount for internet. I have continued to be charged almost double that amount multiple times. I will likely be reporting xfinity for fraudulent billing and cancelling services, but wanted to give this a shot as I have been a customer for over a dozen years.

Responses

XfinitySeth

Official Employee

•

37 Messages

17 hours ago

Hello user_zuujn3! Above all else, we'd hate to lose you as a member of the Xfinity family, and I appreciate you giving us the opportunity to support you here in our community forum ❤️ You've come to the right place for help, and I'd be glad to take a look at the account for you to help sort this out.

Please send us a direct message with your full name, the name on the account (if different), and full service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it. We'll be able to get started from there 👍

0

Billing

user_zuujn3

Incorrect Billing

XfinitySeth

New to the Community?