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Friday, January 10th, 2025 6:35 PM

Incorrect billing

I bought “Fox Nation” last month on a special of $1.99 per month. I’m being charged full price in January cycle. 

Expert

 • 

108K Messages

6 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

 • 

1.5K Messages

6 days ago

Hi there, @user_1247ae ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I do apologize for the inconvenience, I'll be more than happy to look into your Fox Nation billing concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
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