3 Messages
Incorrect billing
I have Internet and mobile service with Xfinity. My mobile bill is $20 higher than it should be. When I looked at the bill it says it’s is because I do not have internet and mobile service when I do.
I have been having issues with Xfinity for over 5 months since I moved. I do not understand why this keeps happening even after I’ve been told the issue has been resolved. Please help
XfinityBenny
Official Employee
•
636 Messages
6 hours ago
@user_JoeUW Hello and good evening. Thanks for adding to the community. We appreciate it, and are happy you thought of us to assist. We have the best tools, just like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. It is my favorite as I can check the service health, and also reboot the wifi for dinner time. That ensures the kids come to eat, and that makes me very happy. Here is a link that I found for you to make it easy to use https://www.xfinity.com/xfinityassistant/. Can you describe the charges on your mobile account? The line access fee for non internet customers is $25 a month. I found the link that shows all the levels of pricing here https://www.xfinity.com/learn/mobile/plan.
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