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Monday, September 9th, 2024 1:47 AM

Incorrect billing

Xfinity doubled charged me on my first month bill even if I spent a whole day, they either hang up on me or transferred one to another and even if they stated MY BILL IS WRONG still wants to take money. This is fraud. 

Official Employee

 • 

1.4K Messages

3 months ago

Thanks so much for connecting with our Digital Care Team today, @user_pccq88. We're happy to assist with your billing concerns. Please send us a Direct Message with your full name and complete service address. We look forward to your message. 

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

2 Messages

where is the "Direct Message" icon?

Official Employee

 • 

1.7K Messages

You should be able to see it in the upper right corner, and the icon looks like a speech bubble. If you aren't logged into the Forums first though, you wouldn't see it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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