Incorrect Billing

Hello, I recently changed my plan after my 2 year contract expired and am seeing incorrect billing information than what the customer service agent provided me. They instructed me that there is an additional credit that will be applied, but I am not seeing it. I have the transcripts downloaded as proof. Please contact me.

Responses

Again

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31.5K Messages

2 years ago

@user_0016d0

Hello, I recently changed my plan after my 2 year contract expired and am seeing incorrect billing information than what the customer service agent provided me. They instructed me that there is an additional credit that will be applied, but I am not seeing it. I have the transcripts downloaded as proof. Please contact me.

You probably won't see it until your billing statement posts.

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user_0016d0

2 Messages

@Again Interesting, they noted it is a "loyalty credit" applied by a separate team. The Xfinity direct support is telling me that there isn't a credit on the account. Think I should wait a month and see what happens or change now?

2 years ago

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Billing

user_0016d0

Incorrect Billing

Again

user_0016d0

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