Visitor
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1 Message
Incorrect billing since February 2025
I have been billed incorrectly since February 2025 due to the error of at least FIVE Xfinity customer service representatives. I have been emailing a "Comcast Executive Care" representative, however as of about two weeks ago she ghosted me and I can't get a response out of her. I looked all over your website to find a customer service email address, but couldn't locate one. I would like to speak with someone who can help me get this fixed. I have been overcharged $39 each month from February-July. That is a difference of $234.00. On a fixed income, that is more than I can afford. Unfortunately, Xfinity is the only provider in my location, or I would be switching. I would appreciate a response.
XfinityAdrienne
Official Employee
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1.5K Messages
1 day ago
Good Morning, @Susue1950! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your billing concerns, it certainly is not what we want for our customers. We would be happy to look further into the details with you, and ensure it is resolved. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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