2 Messages
Incorrect billing for 4/2025
I canceled my cable tv subscription on 3/16 and returned all boxes and remotes on 3/20. I kept an internet plan but switched from 500 mbps to the 1gb, so i have also returned the old modem and have received the new one. As a result of those cancellations and changes my new monthly bill should be around $70.
issues:
i have received my April bill for $226 which reflects the return of the equipment but not the cancellation for the triple play tv subscription.
i have heard that changes won’t be reflected till a new statement is printed, but that means i would have to pay $226 intead of $70. No matter how you look at it, it doesn’t seem right.
i have also paid for the entirety of the 3/25 bill but changed took effect on 3/16. When will i get a credit?
I would appreciate very much if i could get a detailed explanation of your billing system, and most importantly i don’t want to pay $226 for services that i didn’t receive for the month of April.
i thank you for your time in this matter.
sincerely,
[Edited: "Personal Information"]
XfinityThomasA
Official Employee
•
2.2K Messages
4 days ago
Hello, user_1loluv! Thank you for joining the forum community! You've reached the right place for help to review your bill. If you can please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
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