jcut59's profile

New Poster

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1 Message

Sun, Jan 10, 2021 8:00 AM

Incorrect Billing and no one to speak to or chat with online.

I no longer have xfinity service as of Oct 30th 2020. I moved. I also walked into one of the stores and returned all the equipment. The store in early Nov. confirmed all equip. was returned and there were no balances on my account. I then several months later get billed for some unknown equipment charges of about $45. Now there is no one to speak with or email. No matter how hard i try to contact them directly i get put on hold for hours. The online chat just goes in a circle and says due to Covid I need to contact a 1-800 #.  But when i tried it takes hours. I did finally did get a person to call back but after 45 minutes we got disconnected. I personallhy think she hung up. Abigale was her name and she never called back.  I just need the charge removed. After 16 years of service with xfinity/comcast I would think I would have gotten better service than this?   Any suggestions?

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Expert

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26.1K Messages

7 m ago

@jcut59 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

Official Employee

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356 Messages

6 m ago

Hello, @jcut59, I hope overall your week is going well and my reply reaches you at a good time. I'm sorry to hear about the billing issue and that you are no longer an Xfinity customer. In unexpected situations like this, we will always work to do the right thing and to make sure your bill is accurate. When you have a moment please send a private message with your name and service address so we can help. If you have never sent us a PM this link is a good reference.

https://comca.st/3nZjWC1 "Private Message" on the bottom of the page can come in handy : ) 

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