xiruishi's profile

New Poster

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2 Messages

Mon, Jan 4, 2021 6:00 AM

Incorrect billing amount and incorrect billing cycle start date

On Dec 2, 2020, I ordered the internet package which the monthly payment should be $39.99 with enrolling auto pay and paperless. I confirmed with the billing start date will be the date when the internet gets activated, and I paid $25 as deposit. On Jan 3, 2021, I found I was charged $24.99, and my billing start date is Jan 2, not 12/16 when the the techinan come activated the internet. Please make sure that my payment every month with the package to be $39.99 and correct the billing start date. 

Responses

New Poster

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2 Messages

7 m ago

Official Employee

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2.9K Messages

6 m ago

Greetings, @xiruishi! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! We can certainly have a look into the account and make sure everything is as you expect it to be. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

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