Visitor
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1 Message
Incorrect Billing After Service Cancellation – July & August Charges + Late Fees
I cancelled my Xfinity home Wi-Fi service effective July 3rd, with all payments fully up to date at the time. Despite moving apartments and returning my equipment over a month ago, I have been billed for the entire months of July and August, along with late fees. Multiple customer service agents have assured me that I would receive a prorated final bill for only a few days in July, but more than two months later, the issue remains unresolved. I no longer live at the service address, do not have Xfinity service, and should not be charged for these months.
XfinityNatalie
Official Employee
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274 Messages
28 days ago
Greetings, user_v581ri! Thank you for reaching out to us on our XFINITY Community Forum regarding your billing concern encountered after cancelling your service. We understand how important it is to receive the appropriate refund especially after cancellation with our former valued members. Not to worry! We will get to the bottom of this matter once and for all here with the help of our Digital Care team. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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