Visitor
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1 Message
Incorrect bill
I just reviewed the upcoming bill for Nov. In the amount of about $329. Last month we had cable issues for several days which even the advanced technical team could not fix remotely. That’s why a technician was sent at no cost to us. The upcoming bill includes a charge of. $105 for technician visit which should be reversed. Please correct the bill to $224 due in November.
XfinityKassie
Official Employee
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2.8K Messages
2 hours ago
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
(edited)
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