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user_m9stlz
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Thursday, August 27th, 2026 7:46 PM

Incorrect bill

Hi,

I called earlier and was told that I received a promotion for 40 dollars a month. Why it is 74 now? Thank you!

ni

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18 hours ago

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XfinityMartyR

Official Employee

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3.6K Messages

18 hours ago

 

user_m9stlz Thank you for reaching out to us over our Xfinity Community Forums. If you were speaking with our Xfinity Retention Team about a new promotion, and it was not applied I would recommned calling back into the same team to have your account reviewed. 

 

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