Visitor
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2 Messages
Incorrect bill
We discontinued our Comcast account, [Edited: "Personal Information"], in June.
We returned our equipment on 6/30/2026, returned equipment receipt # [Edited: "Personal Information"]. Happy to send this receipt but don't see how to attach it here.
Yesterday, despite our we received a bill dated 7/14/2026 for $55 for equipment that's been returned.
Please remove this charge.
XfinityEricB
Official Employee
•
3.5K Messages
6 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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