Incorrect Bill

I have a bill of $80 on my account that I should not have. I’ve spoken with 3 different xfinity representatives both online and via phone support and all have said they would remove my bill but none have actually done so. 

On June 11, 2024 I called xfinity to transfer my bill to my property’s bulk account. The lady I spoke to said it was transferred but it was not. I paid one more bill and removed my card from the account. I kept incurring charges and had to talk to another representative who correctly transferred my bill. He was able to remove half the charges that were in my bill but there is still $80 left to pay. When speaking with other representatives they all said they would take the charges off but it has yet to be removed.