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user_0i3n22
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08/28/2026 12:53 PM

Incorrect Autopsy Balance after phone payoff / Employee misconduct suspension

Hello , My phone fanancing contract ended on August 13th, and my monthly service fee should have dropped $90.00 . However , my upcoming balance for September 13th is incorrectly showing $ 156.88 because the system is duplicating a past due balance of $66.65 that I alt paid today confirmation # [Edited: "Personal Information"].

Additionally , yesterday ( Thursday 27th at 2pm ) I called customer service to dispute this , and the agent abruptly hung on me and suspended my mobile 3 lines , I demand a supervisor reviews that call, waives the $20 per line deactivation fee threatening my account and corrects my September 13th Auto pay balance to the proper $ 90.00 charge . I have screenshots of the system errors as proof.

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24 days ago

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XfinityOrlandoM

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3.7K Messages

24 days ago

@user_0i3n22

Thanks for reaching out to us. We do apologize for any inconvenience you're having with your Xfinity mobile billing or any issues you had with our customer service department. You've reached out to the right team to get this resolved for you!

 

Since we'll need to access your detailed account information, please send this a direct message, including your first and last name and complete service address

 

 

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary.
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  6. An “Xfinity Support” graphic will replace the “To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press “Enter” to send it. 

How to: Direct messaging within the forum | Xfinity Community Forum

 

 

 

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