Visitor
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1 Message
Incorrect account/billing
Hello, I am not sure what is going on. Perhaps my account was hacked. I have had a plan with Comcast for 3 years now. [Edited: "Personal Information"] since may 2023. The plan was for $50 mo th and went down to $49.50. I am not getting statements and bills for $200+
XfinityRichard
Official Employee
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3.3K Messages
16 days ago
Good Morning, @user_b650eg Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Thank you for the time that you been with us, I can most definitley look into your billing concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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