Skip to main content
user_anusqw
1st Topic

Visitor

 • 

2 Messages

Monday, March 30th, 2026 1:58 PM

Incorrect $14 charge for TV Service that is for an additional TV box.

Problem: Incorrect extra $14 charge for TV Service that is for an additional TV box, but I only have one box. The bill also has the original $14 charge for the only TV Box & Remote that I have had for years, this is correct. How to get this erroneous charge removed? This appeared on our new bill after activating our "free" Peacock streaming service that is included in our account. Customer Service, please remove this overcharge.

Question

 • 

Updated 

1 hour ago

6

1

0

Oldest First
Selected Oldest First
XfinityDemetrise

Official Employee

 • 

90 Messages

2 hours ago

Hi there @user_anusqw Thank you so much for reaching out on our Xfinity Community Forum about an incorrect billing charge.  I'll be happy to assist. Can you confirm if you've recently swapped out your cable box?

2

0

user_anusqw

Visitor

 • 

2 Messages

Have not swapped out the box recently. Only change as I mentioned in my original message was activating the Peacock streaming which is free with my account.

Like

Reply

1 hour ago

0

XfinityDemetrise

Official Employee

 • 

90 Messages

Sounds like we may need to take a closer look at the account.  Please follow the steps below to send a direct message. 
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 hour ago

0

forum icon

New to the Community?

Start Here