Visitor
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1 Message
Inconsistent quotes on my account
Hi,
I logged in to Xfinity to switch speeds. Currently have the 300mbps and I'm being charged $80/month, but when I try to change my plan it says that I am currently enrolled in a plan charging $45/month, but because it says I'm already enrolled in this plan, it won't let me proceed with the selected $45 plan. How do I update my account to be enrolled in the $45/month plan? I've had no issues with Xfinity so far and would love to continue using it, but this issue is very frustrating and feels intentionally misleading.
XfinityRaul
Official Employee
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2.7K Messages
3 hours ago
Good morning, @user_yxelyk. I appreciate you giving us the opportunity to help look into how we can update your account with this incredible deal. I would be more than happy to review your account to see what we can do to fix this. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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XfinitySara
Official Employee
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2.5K Messages
7 minutes ago
@user_yxelyk - We thank you again for giving us the chance to look things over with you. We've confirmed that the order you placed earlier today was completed, taking effect immediately, and you now have the lowest priced plan available to existing customers at your location. While we know you were looking for different pricing, I'm glad you maintain our service for now, being some of the best around! As mentioned, please feel free to create a new post down the road if any new questions or concerns arise, and we'll be here to support you the best we can :)
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