Visitor
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3 Messages
Inappropriate technician fee
Can I communicate with someone directly about a fee dispute? I was charged $100 technician fee for them to repair XFINITY lines running from the pole to my house. Even after that repair they had to come back a second time for noise XFINITY detected on the line. I’ve spent two hours trying to get help. Very frustrating!
Accepted Solution
XfinityRaul
Official Employee
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2.1K Messages
3 years ago
Hello, @user_a4accd. I hope you're enjoying this awesome Friday. I would love the opportunity to review your account to see what we need to do to correct this $100 charge. How are your services working now after the line was replace/repaired?
In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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Accepted Solution
user_a4accd
Visitor
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3 Messages
3 years ago
Thanks to @XfinityRaul and @XfinityMartinB for their help! I was able to explain the details of my situation and it was agreed an installation fee in this case should not have been applied. I was credited the fee amount. I rarely contact Xfinity Support but am always pleased with the customer service. I found this forum a great alternative to calling, trying to get someone on the phone.
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