Visitor
•
3 Messages
Inappropriate Bill on Plan Upgrade
I had the 300 Mbps plan, for which I was paying $40 per month, and I just upgraded to the 1 Gig plan for $70 per month. The contract said that I would be paying a little bit over $70 per month (because of tax). This was a few minutes ago. Now, I got an email that says that my estimated monthly bill is a little bit over $200. How is this possible? Please help me correct this bill.
alexvv
Visitor
•
3 Messages
18 hours ago
To clarify, the parts of the new bill's breakdown that are inappropriate are the $100 "Deposit" and the $15 "Shipping And Handling", none of which were disclosed to me when I upgraded my plan. I would like these dropped from my bill entirely.
0
0
EG
Expert
•
118.8K Messages
7 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityRichard
Official Employee
•
3.4K Messages
7 hours ago
Hi there, @alexvv ! Thank you for reaching out, and I can absolutely understand why receiving an estimate that high right after making an upgrade would be concerning. I'd be happy to take a closer look at your billing and review the changes with you. Sometimes estimate emails can include one-time charges, prorated adjustments, or other items that make the amount appear much higher than the expected monthly rate. Please send me a private message (DM) with your full first and last name and complete service address, and I'll be happy to review the account details with you and help determine what's causing the discrepancy. I look forward to assisting you! 😊
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
1
0