user_hb2msq did you already attempt to get the credit for 3 days using this link? If you ever experience a service interruption you can get a credit here. (https://www.xfinity.com/support/status) Sign in and scroll down until you see "You may be eligible for a credit. Check eligibility" When you select check eligibility you can enter the day the issue started and the day the issue ended to get the appropriate credit.
Yes, that’s how I know it only offered $5 for one day. I would select April 2nd for the outage start to April 5th for the outage resolution, but on the next screen it would say April 5th to April 5th and only offer $5.
user_hb2msq lets double check the account and the confirmed service interruptions for you. Just send us a direct message. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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109.9K Messages
14 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJosephA
Official Employee
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1.7K Messages
14 days ago
user_hb2msq did you already attempt to get the credit for 3 days using this link? If you ever experience a service interruption you can get a credit here. (https://www.xfinity.com/support/status) Sign in and scroll down until you see "You may be eligible for a credit. Check eligibility" When you select check eligibility you can enter the day the issue started and the day the issue ended to get the appropriate credit.
You can now also use the Xfinity Assistant to get a credit. https://www.xfinity.com/xfinityassistant
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