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Inactive equipment charges going back 6 years!
It would seem to me that there is a fair market replacement cost limit on any equipment that you claim was not returned. I just discovered that I have been charged for inactive equipment goin all the way back to 2018. The charges started out little, like $2.50 per. Those same charges increased to over $50.00 per month for the same equipment. Attrition does not increase the value. I am writing to the attorney general to have them look into this.
XfinityChelseaB
Official Employee
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1.7K Messages
1 year ago
Hello user_di01c4, Thanks so much for taking a moment out of your night to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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user_g06cbe
2 Messages
1 year ago
I think I need to write to the attorney general as well. Comcast reduced my upload and download internet speeds, but I pay a higher price and I can't get a response from anyone in bot-land.
I should also write a complaint to the BBB, but that probably will be a useless endeavor like trying to speak to customer service.
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