3 Messages
In Demand Charges
Hello, I have been charged now for two episodes of Rupaul Drag Race for $2.99. When i got the first alert of my on demand charge I reached iut to customer service because I no longer have cable service through y’all. I was told that I wouldn’t be charged and it was resolved, then last week again I get an alert for a $2.99 charge for another episode. Then today I get my statement and it shows both charges. Why was I told this issue is resolved and I wouldn’t be charged to it is still happening and I am being charged. Also can you please block any further charges from on demand since again I don’t have cable from y’all.
XfinityEmilyB
Official Employee
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2K Messages
1 year ago
@mjar822 Thank you for reaching out to us here so we can figure out what's going on and make sure you don't have to deal with it in the future. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help :).
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