Visitor
•
2 Messages
Improperly charged a month of internet, at a huge increase
Hi there,
I canceled my xfinity account at the end of April as I moved states. I returned my equipment on time. I received a letter in the mail that I would be charged $124 dollars May 27 for another month of service, despite ending my $45 dollar service successfully the prior month. I contacted xfinity ahead of the May 27 charge who assured me the charge would not go through. It did. I have now chatted with two agents who have assured me refunds would be coming within 1-2 business days. It's now June 2. Can someone at xfinity please tell me what's going on and push the refund through? My money has just effectively been stolen by a company with my credit card information...
Please send me updates as soon as possible
EG
Expert
•
110.8K Messages
3 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityAdrienne
Official Employee
•
1.3K Messages
3 days ago
Hey there, pianoman99! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with getting your services fully cancelled, it certainly is not what we want for our customers. I would be happy to dive into the account with you and explore everything with the details on the account. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
1
0