Visitor
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1 Message
Improper charges
Ok now I’m even more upset than I was the first time I wrote this message. Of course the moment I try to submit my complaint the website crashes. I cancelled my internet service on September 28th, and unplugged it on the 23rd. I returned the router and was told my service was cancelled since September. Now I’m getting emails about new bills. I will not be paying for a service I’ve already cancelled.
EG
Expert
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114.7K Messages
24 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityNatalie
Official Employee
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475 Messages
23 hours ago
Greetings, user_jrmoy1. We appreciate you bringing this billing issue to our attention after your service cancellation. We never wish this experience upon any of our former valued members. Not to worry, you have reached the right place to rectify this issue right away!
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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